Product SME for data integrations across major EMR and practice management systems — ensuring reliable, compliant data flows for patient intake platforms used by thousands of healthcare providers.
At Phreesia, I was the Product SME for data integrations across major EMR and practice management systems — the person responsible for ensuring compliant, reliable data flows between Phreesia's patient intake platform and the systems it connected to.
Served as the subject matter expert for each EMR/PM system — understanding their constraints and defining what a reliable integration looked like.
Authored governance and metadata documentation standards, improving consistency across client implementations and reducing onboarding time.
Led cross-functional teams to maintain service continuity for mission-critical health applications and standardised incident response.
Patient data flowing correctly and compliantly between systems — that's the only acceptable outcome in a healthcare environment.
Governance standards and documentation that made every new EMR system faster to onboard and more consistent to maintain.
